Welcome to makeitforme! Here are answers to our most common questions regarding orders, shipping, and our return policy. If you can’t find what you need, please feel free to contact us directly.
Placing & Managing Orders
Q: How do I place an order?
A: Simply browse our Service (Website), add the Goods you wish to purchase to your cart, and proceed to the checkout page. You will be asked to provide shipping and payment information to finalize your purchase.
Q: Can I change or cancel my Order after placing it?
A: We process orders quickly, but you have the right to cancel your Order within 30 days of receiving the Goods. If you need to cancel immediately after ordering, please call us as soon as possible at +44 7377 005041 so we can attempt to stop the shipment.
Q: What payment methods do you accept?
A: We accept all major credit cards and other common payment methods displayed at checkout.
Shipping & Delivery
Q: Where does makeitforme ship?
A: We currently ship to all addresses within the United Kingdom.
Q: How long will it take for my Order to arrive?
A: Standard delivery typically takes 5-8 business days from the date of shipment. Personalized or bespoke Goods may require additional processing time, which will be noted on the product page.
Q: How can I track my Order?
A: Once your Order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website.
Returns & Refunds Policy
Q: What is your general return policy?
A: We offer a 30-day return window. You can return any eligible Goods within 30 days from the day you received them. The Goods must be unused and in their original packaging.
Q: How do I initiate a return?
A: To start a return, you must clearly inform us of your decision. Please contact us via:
- Email: support@makeitforme.online
- Phone: +44 7377 005041
Q: Are all items eligible for return?
A: No. We cannot accept returns for:
- Goods made to your specific order or personalized items.
- Perishable goods or items past their expiration date.
- Items unsealed after delivery that are not suitable for return due to health or hygiene reasons.
Q: Can I return sale items?
A: Generally, only regular-priced Goods are eligible for a refund. Unfortunately, items purchased on sale cannot be refunded, unless otherwise required by law.
Q: Who pays for the return shipping cost?
A: You are responsible for the cost and risk of returning the Goods to us. We highly recommend using a trackable and insured mail service, as we cannot issue a refund for items lost or damaged during the return transit.
Q: How long does it take to receive a refund?
A: Once we receive and inspect your returned Goods, we will process your refund promptly. We guarantee reimbursement no later than 30 days from the day we receive the returned items. The money will be returned to the original payment method used for the Order.
Contact Us
Q: How do I contact Customer Support?
A: We are happy to help with any questions you have! You can reach us via:
- Email: support@makeitforme.online
- Phone: +44 7377 005041
- Mail: 66 Walsall Road, Leomansley, Lichfield, WS13 8, England, United Kingdom